TicketZap Terms of Use

TicketZap operates as TicketZap LLC (“TicketZap”, “we”, “us”, “our”). When we refer to “TicketZap,” “we,” “us,” or “our” throughout these Terms, we mean that contracting entity.

1.1 Marketplace facilitator. TicketZap operates a platform where users who own valid tickets (“Sellers”) list electronic tickets for sale to other users (“Buyers”). TicketZap is not a party to the ticket sale contract between Buyer and Seller; except for funds facilitation as described in §8, we do not set prices, own tickets, or guarantee event performance.

1.2 No affiliation with primary ticketing or events. We are not affiliated with venues, event organizers, teams, performers, or primary ticketing providers. Any brand names used are for identification only.

1.3 Electronic/mobile transfer only; no physical or PDF tickets. Listings must be transferable electronic/mobile tickets delivered via the original ticket provider (e.g., Ticketmaster, AXS). PDFs, screenshots, printed barcodes, paper tickets, wristbands, laminates, RFID passes, or any other physical credentials are not permitted as deliverable tickets on TicketZap. Posting images for verification must fully obscure all scannable data and never serve as the deliverable ticket.

2.1 Age & capacity. You must be at least 18 and able to form a binding contract to use the Services.

2.2 Registration. You agree to provide accurate, current information, maintain one account, safeguard credentials, and promptly update changes. We may require identity and payment verification (e.g., government ID, card checks) and may disable or terminate accounts at our discretion.

2.3 Account integrity. You may not create or use multiple or false identities, let others use your account, or impersonate another. Violations may void protections and lead to suspension, withheld payouts, and other remedies.

3.1 Proof-backed listings. Sellers must submit original purchase confirmation or equivalent proof. Our team and systems validate core details before a listing goes live. Verification reduces—but does not eliminate—risk (§12).

3.2 Request-to-buy. Buyers submit a purchase request through the Site and authorize a temporary card hold through our payment processor. Stripe card authentication, 3D Secure, security checks, and current legal acceptance may be required before a request is submitted. If the Seller accepts, the order becomes binding and the authorized payment is captured. If the request is declined, canceled, expires, fails required authentication or checks, or otherwise is not accepted, we release or cancel the authorization where supported; the Buyer’s bank or card issuer controls when the hold disappears from the account. If an authorization expires or cannot be captured, the request or order may be canceled or require a new authorization.

3.3 Transfer & confirmation. The Seller initiates an electronic transfer through the original ticket provider to the Buyer’s account/email or, where supported by the primary, to the Buyer’s name and/or phone number. The Buyer must promptly accept the transfer in the primary ticket app/site and then mark the tickets Received in TicketZap.

3.4 Payout linkage; delivery safeguards. Funds are held per §8. The Seller must mark the tickets transferred after sending the electronic transfer through the original ticket provider. The Buyer should mark the tickets Received after the correct tickets appear in the Buyer’s account. Buyer receipt confirmation starts the 24-hour TicketZap release timing described in §8. If the Buyer does not mark Received, TicketZap may contact the parties, request additional evidence, or manually review delivery before any payout release. Delivery confirmation does not limit TicketZap’s right under §8.4 to reverse or recover funds upon later evidence of non-delivery, fraud, or error.

4.1 Fees. TicketZap currently charges 0% seller fee. Buyers pay a 2.9% booking fee (minimum $2.90) plus payment processor fees. We may change fees prospectively; any fees are disclosed at checkout. Where required by law, TicketZap may calculate, collect, and remit taxes from the Buyer at checkout. Otherwise, taxes are handled as described in §9.

4.2 Non-refundable platform/processing fees. Platform and processor fees are generally non-refundable except where required by law or expressly stated otherwise.

5.1 Accuracy. Sellers must ensure listings are complete, accurate, and kept up to date: event, date/time, venue, section/row/seat (if applicable), quantity, seller-selected quantity rules (e.g., all tickets together, any quantity, or no single-ticket leftovers), transfer method, restrictions (e.g., obstructed view, age limits), and anything the Buyer should reasonably know (e.g., name-change requirements, “delivered closer to show” windows by primary).

5.2 Delivery method. Electronic transfer via the original ticket provider to the Buyer’s account/email (or, where supported, to the Buyer’s name/phone) is the only permitted delivery method on TicketZap.

5.3 Uploads during listing. Sellers may upload purchase proofs and related screenshots during the sell process for verification purposes only. Any scannable codes (barcodes, QR codes, ticket numbers) must be fully and permanently obscured/redacted. These uploads do not constitute delivery of the ticket and may not be used by the Buyer to gain entry.

5.4 Seller compliance. Sellers remain responsible for complying with any applicable resale caps, disclosure rules, venue policies, event rules, and primary ticketing terms. Misuse or misrepresentation can result in account actions and remedies under §16.

5.5 Compliance with laws & terms. You are responsible for complying with resale caps, venue policies, event rules, and primary ticketing terms (including transfer activation timing, often 24–48 hours pre-event).

5.6 Share anywhere. You may share your TicketZap listing link across the internet; you may not bypass TicketZap payments or otherwise attempt to close transactions off-platform (§14).

5.7 Partial quantities and selected seats. If a listing allows Buyers to request fewer than all listed tickets, the accepted request controls the quantity and, where seat selection is shown, the selected seats. The Seller must deliver the accepted quantity and selected seats, and any remaining listed tickets may remain available unless the listing is otherwise closed or sold out.

6.1 Binding acceptance. Review the listing carefully. Your request becomes a binding purchase if the Seller accepts; at acceptance, your payment method is charged the total shown at checkout. If a listing permits partial quantity or seat selection, your request and any accepted order cover only the quantity and seats shown for that request.

6.2 Prompt acceptance of transfer. You must promptly accept the electronic transfer in the primary ticket app/site and follow any steps required by the primary (e.g., account creation, ID match). Then mark Received in TicketZap once the correct tickets are in your account.

6.3 Event changes. If an event is postponed/rescheduled and the same ticket remains valid, there is typically no refund (§10). If canceled, see §10 for the refund flow.

7.1 Seller timing. In-hand electronic tickets must be transferred promptly after acceptance. Not-in-hand tickets must be transferred as soon as the primary enables transfer and within any stated in-hand window.

7.2 Proof of delivery. Delivery is complete when the primary provider shows the electronic transfer accepted into the Buyer’s account/email (or to the Buyer’s name/phone where supported). TicketZap may require evidence (e.g., transfer confirmations or provider logs). Screenshots used for verification must fully obscure all scannable data and never constitute the deliverable ticket.

7.3 Buyer cooperation. Buyers must keep spam folders checked, accept transfers, and respond promptly. Failure to cooperate can affect dispute outcomes.

7.4 Dropped Sale (Seller default). A Dropped Sale occurs if, for any reason, the Seller fails to deliver the contracted tickets on time and in the required form (e.g., non-transferable, wrong seats, late transfer beyond acceptable event-proximity, invalidated by barcode exposure, etc.).

Remedies: TicketZap may refund the Buyer from held funds, cancel or reverse the Seller payout, assess reasonable administrative/risk costs, and take account actions (e.g., suspend, reduce limits). Monetary remedies are capped at 150% of the transaction amount.

8.1 Payment partners. We use third-party payment providers, including Stripe and Stripe Connect. Buyers currently pay by card or other Stripe-supported methods we make available. Sellers may be required to create and maintain a Stripe connected account, complete Stripe onboarding, and provide identity, tax, and other information Stripe requires before listing tickets or receiving payouts to their Stripe connected account.

8.2 Holds & release. TicketZap holds funds until the payment is captured, the Seller has confirmed electronic transfer, the Buyer has marked the tickets Received in TicketZap, the Seller’s Stripe connected account can receive payouts, and there is no active dispute, internal risk hold, or contrary delivery signal. When an order becomes eligible, TicketZap releases the Seller’s payout to the Seller’s Stripe connected account balance within 24 hours after Buyer receipt confirmation. Availability in the Seller’s Stripe connected account depends on Stripe, the source charge funds availability, and the Seller’s connected account status.

8.3 Non-marking by Buyer; manual review. If the Buyer does not mark Received, the Seller’s payout will not be automatically released. TicketZap may contact both parties, request additional evidence, or manually review delivery and risk signals before deciding whether any payout can be released. Reversals and recovery remain available under §8.4.

8.4 Refunds & recovery. If TicketZap approves a refund while funds are held, the Buyer will be refunded from the held funds, and the Seller’s payout for that order will be canceled. If an operational error occurs or a payout should not have been released, the Seller authorizes TicketZap and its payment partners, including Stripe, to: (i) cancel, delay, reverse, or attempt to reverse any pending or completed Stripe transfer or payout to the extent supported by Stripe; (ii) debit or create a negative balance on the Seller’s Stripe connected account to the extent permitted under Stripe’s terms and applicable law; and/or (iii) offset the amount against the Seller’s future TicketZap payouts. If recovery via the foregoing methods is unsuccessful, the Seller must reimburse TicketZap within 5 business days of notice, and TicketZap may use lawful collection measures. Nothing herein obligates TicketZap to use any recovery method not supported by the processor’s platform rules.

8.5 Stripe account maintenance. Sellers must keep their Stripe connected account active and in good standing until all sales, disputes, refunds, chargebacks, reversals, and payout obligations are fully resolved. Stripe onboarding issues, failed payouts, disconnected accounts, sanctions or risk reviews, or incomplete tax or identity requirements may delay or block payout.

9.1 Marketplace tax handling. Where required by law, TicketZap may calculate, collect, and remit sales/use or similar taxes from the Buyer at checkout. Otherwise, Sellers are responsible for determining, collecting, and remitting any applicable taxes on their sales. TicketZap may issue informational tax reports as required by law.

10.1 Canceled events (no early releases). If an event is canceled and not rescheduled, TicketZap will refund the Buyer from held funds and cancel the Seller’s payout. TicketZap does not release payouts before Buyer receipt confirmation. The Seller must reasonably cooperate with any primary-ticket refund process upon request.

10.2 Postponed/rescheduled or venue/line-up changes. If the same ticket remains valid, the order remains in effect and no refund is due. If the primary reissues different tickets, the Seller must complete the updated transfer. If material changes render the original ticket unusable and no replacement is available, we may cancel and refund at our discretion.

11.1 Report window. If your ticket won’t scan or appears invalid, notify support@ticketzap.com within 24 hours of the event gate time (sooner if purchased within 24 hours of showtime). Provide evidence (e.g., box-office note, clear video/photos of scan failure, transfer logs).

11.2 Cooperation. You must cooperate with our investigation. We may contact the venue/primary for status. Submitting false claims may result in account action and remedies under §16.

11.3 Chargebacks. Please contact us before initiating a chargeback; doing so during an active investigation can delay resolution. Processor-passed fees may apply to unsupported chargebacks.

11.4 Buyer Guarantee. The Buyer Guarantee applies only to purchases completed on TicketZap and to covered problems, such as the Seller failing to transfer the contracted tickets in time, tickets being materially different from the accepted listing or selected seats, or tickets failing to provide valid entry when used as intended. When a problem is covered, TicketZap may arrange a comparable replacement when available or refund the Buyer under these Terms. The guarantee does not cover off-platform transactions, Buyer-provided transfer errors, failure to accept an available transfer or follow primary-provider steps, event changes where the same ticket remains valid, or issues caused by the Buyer’s violation of venue, event, or primary ticketing rules.

12.1 As-is. To the maximum extent permitted by law, the Services are provided “as is” and “as available.” We do not control event operations or primary ticketing policies, transfer windows, postponements, or cancellations. Verification reduces risk but does not guarantee outcomes.

12.2 Third-party dependencies. Our Services rely on third-party providers (payments, hosting, telecom, email, ticketing platforms). We are not liable for outages, delays, or policy changes by those third parties.

To the maximum extent permitted by law, TicketZap, its affiliates, officers, employees, and agents will not be liable for: (a) indirect, incidental, special, punitive, or consequential damages; (b) lost profits or data; (c) issues arising from events, venues, or primary platforms; or (d) user conduct. Our aggregate liability for any claim is limited to the greater of: (i) the amounts we actually received in platform fees from you in the 12 months before the claim; or (ii) $200. Some jurisdictions do not allow certain limitations; in that case, the limits apply to the fullest extent permitted.

You agree not to: (a) transact off-platform to avoid fees or escrow; (b) list non-transferable, counterfeit, or misrepresented tickets; (c) post or share unredacted, scannable barcodes/QRs or ticket numbers (screenshots used only for verification must fully obscure scannable data and are never a deliverable ticket); (d) spam, scrape, crawl, or data-mine; (e) interfere with security/rate limits; (f) harass, defame, or abuse users or staff; (g) manipulate prices, ratings, or reviews; (h) share others’ personal data except to complete a transfer; or (i) violate law, venue rules, or primary terms.

15.1 License. For any content you provide (listings, images excluding scannable codes, messages, reviews), you grant TicketZap a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, use, reproduce, modify, publish, display, and distribute for operating, improving, and marketing the Services.

15.2 Moderation. We may edit, refuse, or remove content that violates these Terms or our policies.

You agree to indemnify and hold harmless TicketZap from claims, losses, costs (including reasonable attorneys’ fees), fines, and damages arising out of: (a) your breach of these Terms or policies; (b) your tickets, listings, or sales (including invalid or non-transferable tickets); (c) your misuse of the Services; (d) your violation of law or third-party rights; or (e) processor reversals tied to your activity.

17.1 TicketZap IP. The Site, logos, code, and design are owned by TicketZap or its licensors. You may not copy, reverse engineer, or create derivative works without our written consent.

17.2 Copyright notices (DMCA-style process). If you believe content on the Site infringes your copyright, email support@ticketzap.com with: your contact info, identification of the copyrighted work, the URL of the allegedly infringing material, a good-faith statement, a statement under penalty of perjury, and your signature. TicketZap may designate a registered agent and update this section accordingly.

We may update the Services and these Terms from time to time. We’ll post the updated Terms and revise the “Effective Date.” Changes apply prospectively. If you continue using the Services after changes take effect, you accept the new Terms.

We may suspend or terminate your access, remove listings, cancel transactions, cancel or reverse payouts, or take technical/legal steps to protect users, our brand, and the platform if you breach these Terms or if we suspect fraud, risk, or unlawful conduct. Certain sections survive termination (including §§8, 12–21).

20.1 Governing law. Except to the extent preempted by federal law, these Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules.

20.2 Binding arbitration; waiver. Except where prohibited by law, any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Class and representative actions are not permitted. Each party may seek relief only on an individual basis. Small-claims court matters may be brought instead if eligible. The Federal Arbitration Act (FAA) governs enforceability. Seat of arbitration: San Francisco, California, unless the AAA rules allow documents-only or remote proceedings.

20.3 Illinois tickets. For transactions involving events in Illinois, a user may elect AAA arbitration pursuant to 815 ILCS 414/1.5(c).

20.4 Injunctive relief. Either party may seek court relief to enjoin IP misuse or protect confidential information.

Under Cal. Civ. Code §1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 400 R Street, Sacramento, CA 95814 or (800) 952-5210.

Use of payment providers, primary ticketing platforms, and other third-party services is subject to their terms. We are not responsible for their acts, omissions, or content.

You consent to receive electronic communications from TicketZap (email, in-app, SMS/MMS for verification and transaction updates). Message/data rates may apply. Reply STOP to opt out of SMS. See our Privacy Policy.

We are not liable for delays or failures due to events beyond our reasonable control (e.g., outages, strikes, acts of God, changes by primary platforms).

You may not assign these Terms without our consent. We may assign to an affiliate or in connection with a merger, acquisition, or asset transfer.

If any provision is unenforceable, the remainder remains in effect. No waiver is implied by delay. These Terms (with incorporated policies) are the entire agreement. Headings are for convenience only.

Electronic transfer only via the original provider to the Buyer’s account/email, or, where supported, to the Buyer’s name/phone.

Timing: transfer promptly after acceptance; “not-in-hand” must be transferred as soon as the primary enables it and within any stated in-hand window.

Accuracy: disclose quantity, seat details, seller-selected quantity rules, restrictions, and any name-change fees or required steps.

Partial quantities: if you permit Buyers to request fewer than all tickets, the accepted request controls the quantity and selected seats you must transfer.

Proof: submit original purchase confirmation; we may request additional documentation.

Compliance: sellers remain responsible for applicable resale laws and primary ticketing terms.

Uploads: screenshots are allowed only for verification, with all scannable data fully redacted.

Dropped Sales: see §7; we may refund the Buyer from held funds, cancel/reverse payout, and assess reasonable costs (capped at 150% of the transaction).

Taxes: you are responsible unless law requires us to collect.

Payout profile: you may be required to create a Stripe connected account before listing, and you must maintain a Stripe connected account that can receive payouts until all sales and related disputes or recovery obligations are resolved.

Off-platform circumvention prohibited. Closing a TicketZap lead off-platform may result in avoided-fee assessments and/or account action.

Request-to-buy; your order becomes binding when the Seller accepts.

Partial quantities: if a listing allows partial purchase, your request and accepted order cover only the quantity and selected seats shown for that request.

Accept transfers promptly in the primary ticket app/site and mark Received in TicketZap.

Buyer Guarantee: covered on-platform problems may be resolved with a comparable replacement when available or a refund under these Terms.

Invalid ticket claims must be reported within 24 hours of gate time with evidence.

Event changes: postponements/reschedules where the same ticket remains valid are generally not refundable; canceled events handled per §10.

Chargebacks: contact us first; processor-passed fees may apply to unsupported chargebacks.

Prohibited: fraud; listing non-transferable/forged tickets; posting unredacted scannable codes; scraping; spam; harassment; price/rating manipulation; doxxing; off-platform payment steering; circumventing rate limits; violating venue/primary rules or law.